CEM Subsidiaries and its Worldwide Presence
CEM is a global science based technology company that thrives on innovation and touches many different industries and scientific disciplines. CEM has 7 international subsidiaries around Europe and Asia and is represented by official distributors in over 100 Countries.
With a reputation for innovation and trust, CEM has a passion for scientific research with instrumentation and expertise in the areas of sample preparation, analytical chemistry, bioscience, peptide synthesis, chemical synthesis, food testing and process control. With PhD trained Scientists employed throughout our subsidiaries offering application support and fully factory trained service engineers, we are uniquely positioned in the diverse markets to offer the full support you require to make a difference for your laboratories.
Due to the large number of installed instruments, we employ dedicated factory trained engineers who specialize in CEM laboratory based microwave systems. Our team of experienced field based engineers provide on-site, after care service using state of the art diagnostic equipment and carry a stock of spares to ensure a rapid, high quality service. In addition, we offer telephone support and a team of engineers who operate an in house service facility. We can therefore offer an unparalleled level of support to fix your problems quickly and ensure that your system is operating at its peak performance.
In addition to our Technical Service team, we also have a large team of technical salespeople. These people are chemists themselves so they understand your applications and can provide the best advice. Our sales people are, in many cases, the people who install the product, troubleshoot the instrument and provide additional applications support.
Our relationship with our customers does not end at the point of sale. That is where it begins.
With PhD trained scientists offering application advice in all areas of our business, we are uniquely positioned to provide the full support required to give your laboratories a competitive advantage. Method development and demonstrations can be requested from our in house laboratories where our chemists can fully discuss your application requirements. We know that the rigors of the modern laboratory often put strain on resources, and staff turnaround can mean lack of instrumentation experience. We help our CEM users rebuild and update their knowledge by training and advising new staff. This is backed up in our USA based headquarters with scientists who are constantly finding new ways to use our existing products and finding opportunities where a new product is needed. This group contributes to the scientific fields in which CEM is involved by publishing papers, conducting research, and working with customers to allow them to do the previously impossible. The backgrounds of the members of the Science team include food science, analytical chemistry, organic chemistry, inorganic chemistry, physical chemistry, biochemistry, and biology.
Training and Demonstrations
As the leader in sample preparation research and manufacturing, CEM regularly holds product demonstrations and training seminars at our highly equipped laboratories to ensure you get to maximize the use of your CEM system. CEM's technical sales, technical service, and lab support teams collaborate to bring you sessions focused on your area of interest.